Privacy Policy

Introduction

This Privacy Policy explains how Charmius, operating under the license of Curacao (Antillephone N.V.), collects, uses, and protects your personal information when you engage with our online pokies services. We are committed to safeguarding your privacy and ensuring compliance with applicable data protection and gambling regulatory standards in Australia.

Data Collection

We collect various types of personal data from our users to provide a safe and enjoyable gaming experience. The categories of data we collect include:

• Registration Data: When you create an account, we collect information such as your name, date of birth, address, and contact details.
• Payment Details: To facilitate transactions, we collect financial information including credit card details and bank account information.
• Technical Logs: We may collect information such as IP addresses, browser types, and device identifiers to enhance your experience and ensure the security of our platform.
• Cookies: We use cookies and similar technologies to improve our services and track user activity.

Purpose of Data Usage

The personal data we collect is used for several purposes, including but not limited to:

• Account Management: Managing your user account, including account creation, maintenance, and support.
• Marketing Communication: Sending you promotional materials and information about new services, features, and offers, provided you have consented to receive such communications.
• Anti-Fraud Checks: Monitoring transactions for suspicious activity to protect both you and our platform.
• AML Compliance: Complying with Anti-Money Laundering regulations to prevent illegal activity.
• KYC Procedures: Implementing Know Your Customer procedures to verify your identity as required by law.

Data Sharing

Charmius takes your privacy seriously and will only share your personal information in the following situations:

• Payment Providers: We may disclose your information to third-party payment processors to facilitate financial transactions.
• Verification Partners: Your details may be shared with identity verification partners to comply with KYC and AML regulations.
• Regulatory Authorities: We may be required to disclose your information to regulatory authorities or law enforcement agencies when mandated by law.

User Rights

As a user, you have specific rights regarding your personal data under applicable laws:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Request Deletion: You may request the deletion of your personal data under certain circumstances.
• Right to Restrict Processing: You have the right to restrict the processing of your personal data if you believe it is inaccurate or unlawfully held.

To exercise any of these rights, please contact the support team.

Cookie Policy

Charmius uses cookies to enhance user experience and gather information about site traffic and performance. The types of cookies we use include:

• Essential Cookies: These are necessary for the website to function properly and cannot be disabled in our systems. They are typically set in response to actions made by you, such as setting your privacy preferences.
• Analytical Cookies: These cookies help us understand how visitors interact with our website, providing insights that help improve our services.

You can control cookie preferences through your browser settings. Please be aware that disabling cookies may affect the functionality of our platform.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure server environments. We also continually assess our security practices to ensure the ongoing safety of your information.

Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting a prominent notice on our website. Your continued use of our services after the effective date of the revised policy constitutes your acceptance of the updated terms.

Contact Information

For any questions or concerns regarding this Privacy Policy or your personal data, you may reach out to the support team.