Terms and Conditions

Introduction and License

Charmius is operated under a license issued by Curacao (Antillephone N.V.). We provide a diverse range of online gaming services, including real-money gambling options on various pokies. By accessing our platform, you agree to adhere to these Terms and Conditions, which govern your use of the services offered on our website.

Eligibility

To participate in any gaming activities on Charmius, users must be at least 18 years of age. Charmius reserves the right to restrict access to users from jurisdictions where online gambling is prohibited or not regulated. It is the sole responsibility of users to ensure they are compliant with the laws applicable in their region.

Account Rules

• Users may create only one account per individual. Multiple accounts will be subject to closure.
• A mandatory Know Your Customer (KYC) verification process is in place to confirm the identity of users, which includes providing valid identification and proof of address.
• Users are responsible for maintaining the security and confidentiality of their account credentials.
• Any unauthorized use of an account, including sharing login information, will result in account suspension or termination.

Deposits and Withdrawals

Charmius offers a variety of payment methods for deposits and withdrawals. All transactions are processed in accordance with Anti-Money Laundering (AML) regulations. Users must complete KYC verification before processing withdrawals.

• Deposit transactions are typically processed immediately, while withdrawal requests may take up to five business days for processing.
• Users must adhere to the minimum and maximum deposit and withdrawal limits set forth by the platform.

Prohibited Activities

To maintain the integrity of the gaming environment, the following activities are strictly prohibited:

• Cheating, including collusion or any form of deceptive conduct.
• Engaging in fraudulent behavior or any form of bonus abuse.
• Utilizing bots or automated systems to manipulate gameplay.
• Exploiting system errors or glitches for personal gain.

Limitation of Liability and Termination

Charmius retains the right to suspend, restrict, or permanently close accounts in cases of violations of these Terms and Conditions, regulatory requirements, or any suspicious activity. Users acknowledge that Charmius shall not be held liable for any losses, damages, or claims arising from such actions.

Bonus Terms and Promotional Conditions

• Bonuses and promotions are subject to specific terms that will be outlined separately.
• Users must meet the wagering requirements associated with any bonus before being eligible for withdrawal.
• Charmius reserves the right to modify or cancel bonuses at any time without prior notice.

Fair Play and Game Integrity Rules

Charmius is committed to providing a fair and transparent gaming experience. All games undergo regular testing by independent auditors to ensure fairness and randomness. Any attempts to manipulate games will be treated as a serious violation of our Terms.

Fraud Prevention and Security Monitoring

Charmius employs advanced security measures and monitoring processes to detect and prevent fraudulent activities. Users may be required to provide additional documentation if suspicious activity is detected on their accounts.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users are encouraged to contact the support team for resolution. Complaints will be handled promptly, and users will receive a response within a specified timeframe. If the dispute cannot be resolved internally, users may refer to external dispute resolution mechanisms as applicable.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of Australia. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Australia.

Responsible Gambling Measures and User Protection Tools

Charmius is dedicated to promoting responsible gambling. We offer various tools to assist users in managing their gaming activities, including:

• Setting deposit limits.
• Self-exclusion options.
• Access to responsible gambling resources and support services.

By using Charmius, users acknowledge that they have read, understood, and agreed to these Terms and Conditions.